Author: Niranjan Gidwani

An interesting fact is that if any organization or institution of repute loses trust among its customers, or even amongst its honest employees due to one dishonest act, the same organization needs to invest much more to demonstrate its honesty on many more occasions to convey to its customers that it has now mended its ways.

New Age Digital players are beginning to show more and more interest in the highly fragmented B2B market. Some key global players have already started making major investments to build distribution-center networks and expand their B2B fulfillment footprints and capabilities.

Empathy is actually getting down on your knees, looking at someone else in the eye, and realizing that we could be them, and that all that separates us from them is luck and destiny.

We talk about the revival of brick and mortar stores, metaverse mania and other developments

However, the organised unboxed-refurbished segment requires finding a good, reliable, regular supply of returned goods, a down-the-line sale strategy and backing it up with quality service.

Diginomics, in some form or the other, is here to stay. We can change or stay the same. There are no pre-set rules of engagement.

Retailers are no longer in the world of monthly or fortnightly reviews. The model has shrunk to on-the-go review of operations and supply chain processes.

LIFE is full of contradictions. As we grow up, we begin to get surrounded by the many contradictions of our professional and personal lives.

As business increasingly becomes digital and data-driven, many companies that once appeared to be built for success suddenly seem to falter and slowdown.

Niranjan Gidwani, the Consultant Director, Member of UAE Superbrands Council, and a Charter Member of TIE Dubai, speaks about what worked for 2021, what didn’t, and the key opportunities and challenges expected for 2022