Author: Niranjan Gidwani

Make sure to smooth out ‘customer experience’ interaction across all channels

It is natural for each individual to be driven by ambition. Yet each of us must also aspire to lead a whole life in perfect contentment.

If someone were to see my daily calendar, they would notice a host of time slots blocked, but kept blank on purpose. These sections are called “buffers” or “emergency zones” – time periods that are purposefully kept clear of meetings or appointments, or any specific slotted activities.

Businesses with integrity and an ethical mindset make good on their promise and move a step forward by having their goods and services certified by reputable statutory bodies. This could be certifications, which, over time we have come to trust and rely upon in our decision making.

Hefty commissions paid out to delivery platforms is slowing down growth prospects.

Good times and bad times, times of prosperity and times of difficulty, times when the future looks secure and times when we did not know where our tomorrow would come from………..in one way or another, life has been a roller-coaster ride for each and everyone of us.

Brick and mortar store-based retailing (BRI-MO RETAIL is the new acronym I have created) has been facing very strong headwinds over the past few years. These headwinds have increased dramatically with the onset of the Covidpandemic

As your parents, bosses, mentors, well-wishers – do allow us to leave you with some thoughts, some perspectives which will help you realize that you are indeed a much better, more rational, more well-meaning generation who needs quality time and attention from us, your seniors.

No two people respond to the same situation in a similar way.

The epic narrative of Mahabharata had been written ages ago. Yet the legendary tale continues to find prominence in every form of art, and continues to overwhelm us even today.