Author: Niranjan Gidwani

Niranjan Gidwani is a Certified Independent Director (MCA-INDIA), board advisor, and former CEO of Eros Group Dubai, with expertise in governance, ESG, and digital transformation. A member of the UAE Superbrands Council and GCC Board Directors Institute, he is a thought leader in business excellence and sustainability.

In the ever-evolving landscape of retail, staying competitive means more than just offering quality products. It is becoming more and more  about delivering an exceptional customer experience. One of the most transformative tools for achieving this is available in the form of technology.