Author: Niranjan Gidwani

Niranjan Gidwani is a Certified Independent Director (MCA-INDIA), board advisor, and former CEO of Eros Group Dubai, with expertise in governance, ESG, and digital transformation. A member of the UAE Superbrands Council and GCC Board Directors Institute, he is a thought leader in business excellence and sustainability.

With the steady rise of ecommerce, the most critical component of the customer’s journey is the checkout process. Understanding the psychology behind it could help businesses improve their conversion rates and reduce cart abandonment. Going by the high rates of cart abandonment, one realizes that on-line’s actual challenge begins where the shopper adds a product to her or his cart.

Life sometimes hits many of us like a ton of bricks.

And when that happens, there is an even bigger problem than the bricks piled on top of us. That bigger problem is the negative stories that continue to recur in our head when the cup which once overflowed now seems empty.

t is natural for each individual to be driven by ambition. Yet each of us must also aspire to lead a whole life in perfect contentment. There is a natural, rubber-band like stretch between ambition and contentment. Sometimes the balance tips towards ambition, especially when one is younger. At other times, especially when one is older, the balance needs to start tipping towards contentment.